Information & Assistance

The Information & Assistance (I&A) helpline is a program of Contra Costa County’s Employment & Human Services Department. Seniors, adults with disabilities, and caregivers may call I&A to speak with knowledgeable social workers to get information, referrals to other services, and assistance with solving problems.

I&A Social Workers will listen to your needs, and provide information and referrals to community services that may be able to assist you. We will follow-up to see if your needs were met and if you require additional help. Interpreters are available to assist you in any language.

The services of I&A are free. However some of the services we refer people to do have eligibility criteria and costs.

Click here to view a list of Community Resources

What types of information and services can I & A provide?

  • Support groups for caregivers of seniors or disabled adults
  • Information on health issues related to aging
  • Housing resource listings, including low-cost housing
  • Information on special transportation services
  • Emergency food resources and nutrition sites
  • Resources to help with utility payments
  • Employment and/or volunteer opportunities
  • Resources for hiring in-home help
  • Resources for Adult Day Care for caregiver respite
  • Medicare counseling referrals
  • Resources for emergency response systems and disaster preparedness
  • Resources for government and veterans’ benefits programs

Contact Information & Assistance

Landlines in Contra Costa, call toll free (800) 510-2020
Cell phones or outside Contra Costa, call (925) 229-8434
For people with communication disabilities, please use relay service by dialing 711.
Email: [email protected]

You have the right to make your voice heard if you have a concern or complaint about I&A. Please submit you concern by mail or email. You may also call I&A to speak with the Program Supervisor.