Information & Assistance
The Information & Assistance (I & A) helpline is a program of Contra Costa County’s Employment & Human Services Department. Seniors, adults with disabilities, and caregivers may call I & A to speak with knowledgeable social workers to get information, referrals to other services, and assistance with solving problems.
I & A Social Workers will listen to your needs, and provide information and referrals to community services that may be able to assist you. We will follow-up to see if your needs were met and if you require additional help. Interpreters are available to assist you in any language.
The services of I & A are free. However, some of the services we refer people to do have eligibility criteria and costs.
What types of information and services can I & A provide?
Information on health issues related to aging
Housing resource listings, including low-cost housing
Information on special transportation services
Emergency food resources and nutrition sites
Resources to help with utility payments
Employment and/or volunteer opportunities
Resources for hiring in-home help
Resources for Adult Day Care for caregiver respite
Medicare counseling referrals
Resources for emergency response systems and disaster preparedness
Resources for government and veterans’ benefits programs
Contact Information & Assistance
Hours of Operation
Monday – Friday, 8:00 a.m. to 5:00 p.m.
Grievance and Complaint Rights
You have the right to share any concern or complaint about Information & Assistance services without fear of retaliation. You may submit your concern in person, by phone, by email, or in writing.