Contra Costa County Agency Area on Aging
Dear Aging Community and Advocates,
Our mission at the Contra Costa County Area Agency on Aging (AAA) is to provide leadership in addressing issues that relate to older Californians, to develop community based systems of care that provide services which support independence within California’s interdependent society, and which protect the quality of life of older adults and persons with functional impairments, and to promote citizen involvement in the planning and delivery of service.
The AAA was formed in 1975 by the Contra Costa County Board of Supervisors to develop a system of care and support for adults aged 60 and older and adults with disabilities to lead independent and dignified lives in their own homes for as long as possible. Committed to identifying services and meeting unmet needs, the AAA works to coordinate existing programs and develop new services by partnering with community organizations and pursuing funding resources which would help to enhance or create new programs.
Let us know what we can do for you, we are here!
Laura Cepoi, Program Manager
Contra Costa County Area Agency on Aging
Area Agency on Aging Information & Assistance Helpline (925) 229-8434 or (800) 510-2020
Available to assist callers with questions and referrals for food resources in addition to all programs and groups in Contra Costa County to assist those 60 and older and disabled adults. Hours open are between 8am to 5pm, Monday through Friday.
Health Insurance Counseling and Advocacy Program (HICAP) (925) 602-4163 https://cchicap.org/
Will offer services by phone only; all public information and classes are cancelled. Please contact us at number above or visit our website.
Contra Costa County Advisory Council on Aging https://ehsd.org/elderly-disabled/advisory-council-on-aging/
The ACOA redesigned their concerned neighbor flyer to encourage neighbors to look in on their older neighbors that they may have concern for during the COVID pandemic. You can find the flyer here: Be-A-Good-Neighbor-during-COVID19
ACCESSING MEALS DURING SHELTER-IN-PLACE ORDINANCE
Contra Costa County Food Resource Map: https://cccgis.link/Food
For a centralized list of food resources, please visit: www.foodbankccs.org/frdcc
Senior Nutrition Program (925)313-6310
Please call the Senior Center sites directly https://ehsd.org/elderly-disabled/information-assistance/community-resources/ to pre-order meals for pick-up on the assigned days, as detailed below. If folks have not enrolled in the congregate nutrition program in the past, they must complete a required assessment form at the senior center when they first receive a frozen meal pack.
Meals on Wheels Diablo Region (MOWDR) (925)937-8311
MOWDR provides home delivered meals to Central and East County and operates CC Cafés in Walnut Creek, Rodeo, Crockett, Concord, Pittsburg, and Bay Point.
In conjunction with the City of Concord and Mt. Diablo Unified School District, MOWDR is distributing meals to older adults who are residents of Concord. The Concord Care Program is partnering seniors with volunteers to pick up groceries in addition to the free meals distribution program from the City of Concord:
City of Concord https://neighborexpress.org/concord
ADDITIONAL FOOD RESOURCES
The City of Walnut Creek has launched a new program called, Neighbor Express, where volunteers grocery shop for the folks who are most vulnerable in our community during the “shelter in place” mandate. Website: https://walnutcreek.neighborexpress.org/
Nightingale Home Care, is also offering a free grocery pick-up service to Contra Costa County seniors and disabled adults. This service will pick up groceries needed and delivered to the person in need. There will be no charge for time and gas but the recipient is responsible for the grocery bill which will be charged to their card upon delivery. Contact: (925)391-3700
Fresh Approach’s Mobile Farmers’ Market will also continue to offer service as an essential food resource in the community. Market routes will be adapted to serve one site per city, for a longer period of time at those sites.
For the most updated schedules visit https://www.freshapproach.org/mobilemarket/#schedule.
Staying Connected during COVID-19
California Department of Aging (CDA) has partnered with The Institute on Aging to expand the Friendship Line’s ability to accept calls from older Californians from any county! The Friendship Line is the only accredited crisis line in the country for older adults, adults living with disabilities, and their caregivers.
If you, or a loved one, could benefit from a friendly conversation, Toll-free, 24-hour number: 1-800-971-0016.
“Stay Home. Save Lives. Check In.” is a new campaign which urges all Californians to check in on vulnerable neighbors with a call, text or physically-distanced door knock. The Governor also announced the creation of a statewide hotline — 833-544-2374 — in coordination with the non-profit local 2-1-1 systems, so that Californians have a one-stop shop to answer their questions and get assistance during this crisis.
California Volunteers has launched their Neighbor-to-Neighbor campaign, which calls on neighbors to be the first line of support for California’s most vulnerable residents who have been advised to stay at home during the COVID-19 pandemic. The Neighbor-to-Neighbor campaign is focused on older adults and promotes ways to safely check on your neighbors, family and friends.
Covia – Well Connected Program Available to any older adults who are limiting their in-person interactions for safety reasons, but still want to be connected to others. Activities for older adults in Spanish and English are available from HOME via phone or computer.
Well Connected in English Website: https://covia.org/services/wellconnected/
Assistance League of Diablo Valley – TeleCare
TeleCare provides a daily reassurance call to housebound people, for the health and welfare of the client, as well as for a friendly chat and exchange of ideas. Trained volunteers call clients Monday through Friday mornings, beginning at 9 a.m.
Call (925) 934-0901
Meals on Wheels Diablo Region (MOWDR) (925)937-8311
MOWDR also offers The Telephone Reassurance Program is able to take on additional referrals to ease social isolation. The Telephone Reassurance Program has expanded capacity to accommodate additional referrals to ease social isolation.
Care Management is still able to provide service over the phone. They are available to help seniors talk through this crisis and to help connect them with services.
Mobility Matters (925) 284.2207
Mobility Matters is now picking up and delivering groceries and prescriptions for their clients (without in person contact) and also helping clients set up individual emergency plans including delivery of emergency weather radios. Everyone gets a reassurance call weekly to check in and listen for their needs and concerns and meet as many of their needs as possible directly or by referral. We also ask if they have any health care concerns and screen for symptoms of COVID-19. All staff is working from home, but calls coming into the office and emails go directly to our cell phones/home computers, so they can be responded to in a timely manner.
Long-Term Care Ombudsman Program (925) 685-2070
Intake staff will be working from home, they will not be going into any facilities, every facility will be asked a set of questions including- what are the discharge plans this week? Enough supplies? Hospice? Calls will be collected and returned every 30 minutes – complaints and all matters of business.
Contra Costa Legal Services (CCSLS)(925) 609-7900
CCSLS is open and is available by telephone. Staff is working remotely, so please advise clients to leave a message and their call will be returned as quickly as possible.
While the courts are closed during the month of April, we are still available to consult with clients about urgent matters such as tenants’ rights, prevention of elder abuse, and debtors’ rights. We are also available to assist with Advance Health Care Directives by telephone.
All other less urgent matters and those requiring in-person visits can be scheduled after the shelter in place has lifted.
Alzheimer’s Association (800) 272-3900
Alzheimer’s Association operations continue virtually. They will reevaluate these measures on an ongoing basis and resume in-person engagements as soon as possible, based on public health guidelines.
Adjustments to services include offering educational programs, support groups, and care consultations online and/or by phone; a number of programs may be rescheduled as well.
For updates on meetings and events, please visit alz.org/norcal
Choice in Aging Programs:
Adult Day Health Care programs – Mt. Diablo (925) 682-6330 and Bedford Center (925) 778-4171
As of Friday, March 20, the state has stopped all congregate services and asked our centers to redesign our models of service delivery to meet the health and safety needs of our beloved participants and their caregivers. We are still open and operational, though in a way that prevents spread and still meets needs. We look forward to providing support telephonically, electronically, on porches (delivery services) and in homes (where medically necessary).
Multipurpose Senior Services Program (925) 682-6300
These programs continue to operate serving all the same people, but in-home visits are not happening currently in order to reduce exposure. These are care management programs and did not provide direct care, so we are not lessening a service, just redesigning it to meet the challenges of the time.
California Community Transitions Program (925) 778-4171
We continue to provide transitions out of skilled nursing facilities back to community living. We have converted to an almost entirely telephonic and electronic/video coordination. We are embracing the effort to flatten the curve.
Caregiver Support Groups and Retreats (925) 682-6330
Our Caregiver Retreats are on a temporary hold; however we have social workers at our Pleasant Hill and Antioch locations that can provide telephonic support. Our Caregiver Support Groups are also on a temporary hold, however, we are working with the Alzheimer’s Association to look at telephonic and electronic ways to convene them. As noted above, you can call our Pleasant Hill or Antioch locations for social work support.
Diablo Valley Foundation for the Aging (925) 945-8040
Diablo Valley Foundation for the Aging (DVFA) is working remotely and continuing to provide Fiduciary and Care Management services to clients and seniors in need while observing social distancing guidelines. DVFA provides financial organization and management resources/support, and Care Management for seniors who do not have immediate family or a close support system
Family Caregiver Alliance (800) 445-8106
Family Caregiver Alliance (FCA) is open with all staff working remotely. We are delivering all services including caregiver assessments, counseling, respite authorization on a risk assessed basis, other support and education by phone and video chat.
New caregivers seeking help: please dial extension 331. New caregivers can start the intake process online by going to www.caregiver.org and clicking on CareJourney on the homepage.
FCA’s regularly updated caregiver COVID-19 blog includes key resources relevant for caregiver. You can find it by visiting: https://www.caregiver.org/coronavirus-covid-19-resources-and-articles-family-caregivers
Jewish Family and Community Services (925) 927-2000
JFCS East Bay’s offices are closed, but the agency is open. During working hours, calls are being forwarded to our office managers and will be answered. Providing services via phone and video chat:
Free Activity Online Links
- Virtual Activities offered by the Alzheimer’s Foundation of America
- Craft Ideas
- Virtual Museum Exhibits, Symphonies, and Operas
- Watch the Met Opera for Free https://www.metopera.org/
COVID -19 OFFICIAL RESOURCE GUIDE – Web Links
CalOES (Office of Emergency Services) has posted new guidance documents for schools, event organizers, first responders, and other groups here: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Guidance.aspx
Contra Costa Health Services – Public Health Division https://www.coronavirus.cchealth.org/
Contra Costa Health Services – For Providers: https://cchealth.org/coronavirus/#Providers
Contra Costa Health Services – Coronavirus Call Center – (844) 729-8410
Caring for Seniors
Adult Day Care is a social weekday program which provides stimulating activities in a supervised and protective setting for dependent adults aged 60 and older. Meals and snacks are provided and individualized plans of care are developed for each participant.
Long-Term Care Ombudsman services include complaint investigation and resolution services to residents residing in skilled nursing homes and residential care facilities.
Family Caregiver provider services are implemented by the AAA to addresses the specific needs of family members who provide care to an elderly relative. Through a network of agencies, family caregivers are provided with respite services, resource information, counseling, assistive living devices, and services to grandparents who are providing custodial care to a child.
- Family Caregiver Alliance
- Jewish Family & Community Services – East Bay
- Alzheimer’s Association of Northern California
Volunteers provide home visiting services to the frail elderly, and those who are isolated and homebound. The goal of the program is to reduce the risk of inappropriate institutionalization and provide comfort and reassurance.
Friendly Visitors volunteers are screened and matched to isolated, home-bound seniors in need of social contact. Visitors may assist with letter-writing, limited personal shopping, library services and outings among other activities. Volunteers are also trained to conduct safety assessments and make referrals for various appropriate other services.
Home Care Registry provides referrals of seniors needing low cost chore services to home care agencies with whom SOS has agreements. The Registry program also provides care-givers, from its own list, for one-off emergency situations. SOS trains care-givers both for home care agencies and among its own providers and in the community at large.
Fall Prevention provides in-home Occupational Therapist assessments and evaluations for seniors at risk of falls and/or of being institutionalized due to inadequacies in the home. The program further provides assistive devices and home modifications to enable seniors to remain safely in their homes. Additionally, the Fall Prevention Program provides “Tai Chi for Better Balance” classes, county-wide, as well as in the homes of home-bound seniors, to improve seniors’ balance and decrease instances of falls.
SNAP-ED is a Supplemental Nutrition Assistance Program providing ongoing Tai Chi classes at two low-income senior centers and teaches nutrition classes at several county locations.
In-Home Services Registry assists frail, elderly persons in Contra Costa County to reduce the risk of diminishing capacities to perform essential household and personal care tasks. Program staff recruit, screen and match Registry providers with clients.
Volunteers provide assistance with transportation by running errands or transporting seniors to various appointments, shopping, or other needed trips, which would not be possible without this service.
Our Senior Nutrition Program serves an average of 16,000 meals a month at 21 different café sites throughout Contra Costa County. Transportation is provided to these centers for those who cannot drive to a site on their own. A registered dietician presents nutritional education programs at each of the congregate meal sites. More than 2,000 homebound seniors over 60 receive home delivered meals at least five days a week through the Senior Nutrition Program. On average, 19,000 meals are delivered each month to all areas of the county, from Richmond to Brentwood.
Contra Costa Senior Legal Services offers free legal advice, information and representation to Contra Costa County seniors 60 years and older for civil matters concerning preservation of housing, consumer finance, and protection from elder abuse (restraining orders). Further information may be obtained from (925) 609-7900.
The Diablo Valley Foundation for the Aging provides bill paying and money management services for seniors, who for a variety of reason, may need assistance every month paying their bills, depositing checks, recording all transaction and balancing accounts. These are provided by trained bill payers of Diablo Valley Foundation for the Aging.
Other Helpful Links
From the National Resource Center on Nutrition and Aging:
New Resources at the Administration on Community Living/Administration on Aging Nutrition Services
(OAA Title IIIC Page)
The Nutrition Services page on the Administration on Community Living’s website has been tremendously updated. If you haven’t visited it recently, please do!
New Resource from the National Institute on Aging
Free Web Content on Nutrition and Health
The National Institute on Aging at the National Institutes of Health now offers a new, free tool. Use it to get credible, relevant health information for your website eliminating the need to write your own material or worry about updating it. The information—based on the latest scientific findings—will update automatically.
Topics available include: Alzheimer’s disease, Exercise for older people, Healthy eating after age 50, Falls, Diabetes, Arthritis, Osteoporosis, Dietary supplements for older people, and more. Spanish and English versions are available.
For additional information on the Contra Costa County Area Agency on Aging and/or the Advisory Council on Aging, you may contact: