CC County Social Services to Close Public Lobbies Due to COVID-19
Contra Costa County Employment & Human Services Department to Continue Delivering Services While Taking Steps to Help Prevent Spread of Coronavirus
MARTINEZ, Calif. (March 13, 2020) – Contra Costa County Employment & Human Services Department (EHSD) will close lobbies in seven buildings to help prevent the spread of the coronavirus (COVID-19) in its public spaces. Community members can still access the services and benefit programs the department provides, however EHSD is encouraging they do so in ways that limit exposure, such as through phone appointments or online applications. EHSD is restricting access to its public lobbies effective Monday, March 16, 2020 until further notice, affecting programs such as CalWORKs, CalFresh, Medi-Cal and General Assistance at the following locations:
| Location | Services |
| 400 Ellinwood Way, Pleasant Hill | CalWORKs, CalFresh, Medi-Cal, and General Assistance applications. |
| 4545 Delta Fair Blvd., Antioch | CalWORKs, CalFresh, Medi-Cal, and General Assistance applications; Welfare-to-Work; continuing CalWORKs eligibility assistance. |
| 3105 Willow Pass Rd., Bay Point | CalWORKs, CalFresh, and Medi-Cal applications |
| 151 Sand Creek Rd., Brentwood | CalWORKs, CalFresh, and Medi-Cal applications |
| 1305 MacDonald Ave., Richmond | CalWORKs, CalFresh, Medi-Cal, and General Assistance applications; Welfare-to-Work; continuing CalWORKs eligibility assistance. |
| 1535 Fred Jackson Way, Richmond | CalWORKs, CalFresh, and Medi-Cal applications |
| 151 Linus Pauling, Hercules | CalWORKs, CalFresh, and Medi-Cal applications; Welfare-to-Work |
During the temporary closure, limited in-person access will be available to individuals who meet these criteria:
- No access to a telephone or computer
- Pre-scheduled in-person appointment
- Emergency EBT card or check pick-up
- Scheduled CalWORKs or General Assistance mental health assessment
- Homeless mail pick-up
Applications will be available outside the lobby areas for all benefit programs, and community members may complete, sign and return documents for processing using a secure drop box during regular business hours, 8 a.m. to 5 p.m. EHSD staff will continue working to deliver all services, but away from the public spaces. Community members can visit www.EHSD.org to apply for benefits, email their worker, report changes, upload documents, obtain more information, as well as view updates and resources related to COVID-19. They may also get assistance from lobby staff by calling (925) 957-5647 or (925) 957-5648 (Spanish).
EHSD is committed to continuing to support families and individuals in Contra Costa County. The closure is a cautionary measure based on guidance from Contra Costa Health Services (CCHS). EHSD is committed to ensuring the delivery of quality services while promoting the health and safety of all community members.