What Kind of Help You Can Get

If you are approved, IHSS can help you with everyday needs. Things like: Cleaning your home (housekeeping) Grocery shopping Cooking meals and cleaning up after Going to doctor’s appointments Helping you eat (if you need it) Taking care of breathing equipment Help when you can’t control your bladder or bowels Bathing and help with hygiene Getting dressed Helping with medicines Taking care of your teeth, nails, and hair

You can get IHSS help if you meet all of these: You are 65 or older, or you are blind, or you have a permanent disability. You live in California. You are eligible for Medi-Cal. You live in your own home or somewhere you choose, not in a nursing facility or hospital. You fill out a Health Certification form.

Call the IHSS office in Contra Costa County at (925) 229-8434 . You don’t need to go to the office. Someone will come to your home. When your Health Care Certification (form SOC 873) is done, a social worker will visit your home. The social worker will talk with you (and family or doctors, if needed) to see what help you need. After that, you’ll be told if you are approved or not. If approved, you’ll know which services you get and how many hours per month. If not, you’ll be told why.

You can pick someone you want as your caregiver. The caregiver could be a friend or family member. If you don’t know someone, there’s a registry. The registry helps find workers who match what you need. They’ll give you a list of 3-6 people. You can call them and pick whom you want to work with. Caregivers get paid after they work. They are covered by certain rules and insurance.

In-Home Supportive Services
(IHSS)

In-Home Supportive Services, or IHSS, is a program to help people stay safe in their homes. It gives help to older people, people who are blind, and those who have long-lasting disabilities. Disabled children might also get help from IHSS. It’s better for many people than leaving home to live in nursing homes or assisted living.

If you are approved, IHSS can help you with everyday needs. Things like:

Cleaning your home (housekeeping)
Grocery shopping
Cooking meals and cleaning up after
Going to doctor’s appointments
Helping you eat (if you need it)
Taking care of breathing equipment
Help when you can’t control your bladder or bowels
Bathing and help with hygiene
Getting dressed
Helping with medicines
Taking care of your teeth, nails, and hair

You can get IHSS help if you meet all of these:

You are 65 or older, or you are blind, or you have a permanent disability.
You live in California.
You are eligible for Medi-Cal.
You live in your own home or somewhere you choose, not in a nursing facility or hospital.
You fill out a Health Certification form.

Call the IHSS office in Contra Costa County at (925) 229-8434.
You don’t need to go to the office. Someone will come to your home.
When your Health Care Certification (form SOC 873) is done, a social worker will visit your home. The social worker will talk with you (and family or doctors, if needed) to see what help you need.
After that, you’ll be told if you are approved or not. If approved, you’ll know which services you get and how many hours per month. If not, you’ll be told why.

You can pick someone you want as your caregiver. The caregiver could be a friend or family member.
If you don’t know someone, there’s a registry. The registry helps find workers who match what you need. They’ll give you a list of 3-6 people. You can call them and pick whom you want to work with.
Caregivers get paid after they work. They are covered by certain rules and insurance.

IHSS is here to HELP!!

Public Authority

(For IHSS Providers)

if you are a provider or want to become one and need help with:

Signing up to be a provider
Getting matched with a recipient
Registering or entering hours in the Electronic Service Portal
Filling out travel timesheet forms
Entering hours correctly or asking for past-due timesheets
Updating your info (name, email, or address — address changes must be in writing)
Fixing timesheet problems or disagreements

IHSS Payroll

(For IHSS Providers)

if you need help with:

Proof of employment as an IHSS provider
Questions about work rules (FLSA issues)
Special backup payment requests
Replacing a lost or outdated paycheck
Tax, direct deposit, or sick leave forms
Registering or entering hours in the Electronic Service Portal
Asking for past-due timesheets or fixing hours entered wrong
Overpayment questions or corrections

Public Authority

(For IHSS Recipients)

Call if you are a recipient and need help with:

Finding or connecting with a provider
Completing paperwork to choose a provider
Changing or updating provider hours (multiple providers)
Re-enrolling a provider after a hospital stay
Asking for past-due timesheets
Ending or restarting a provider
Reporting possible provider fraud

IHSS Social Worker

(For IHSS Recipients)

Call your worker (number is on your Notice of Action) if you need help with:

Understanding the hours approved in your case
Requesting a case review if your situation changes
Updating your personal information (name, address, phone, etc.)
Solving problems with your provider
Restarting your case after a hospital stay
Questions about your assigned hours

In-Home Supportive Services
(IHSS)

In-Home Supportive Services

IHSS is here to HELP!!

Public Authority

IHSS Payroll

Public Authority

IHSS Social Worker

EHSD

County Links

Headstart/Comunity Services

Workforce Development Board

In-Home Supportive Services (IHSS)

In-Home Supportive Services

IHSS is here to HELP!!

Public Authority

IHSS Payroll

Public Authority

IHSS Social Worker

EHSD

County Links

In-Home Supportive Services
(IHSS)