Request for Interest (RFI) #690
EHSD Help Desk Software
Summary of Request for Information
The Contra Costa County Employment and Human Services Department (County or EHSD) is soliciting proposals to deliver a Help Desk ticketing system that supports EHSD’s technology functions. The system would include workflow and automated escalation of tickets based on agreed to service level agreements (SLAs), enable customers to submit service requests via phone call, email, and self-service reporting, and track these requests and their associated documentation.
The County is anticipating that vendors will propose a complete solution, including software, training, and related implementation services. The project’s scope will address IT Service Management, including problem management, change management, event management, and hardware asset management. The proposal will not address HR service delivery, Security Operations, Software asset management, or vendor management.
Posted: July 10, 2019
Request for Interest (RFI) #688
Children and Family Services (CFS)
Domestic Violence Liaison Services
The Contra Costa County Employment and Human Services Department (EHSD), Children and Family Services (CFS) Bureau is seeking qualified agencies or individuals to provide Domestic Violence Liaison Services.
Statement of Purpose
The intent of this Request for Interest (RFI) 688 is to invite qualified agencies or individuals with extensive experience in domestic violence to serve as a liaison to provide consultations and assessments for families (mothers and fathers) involved with the Child Welfare System and at risk of abusing or neglecting their children as a direct or indirect result of violence in the home and/or adult relationship.
One (1) Bidder will be awarded a Contract to provide the services outlined in this RFI. The Bidder will be required to represent and deliver client services to one or all three regions of Contra Costa County, covering East, West, and Central.
Posted: July 5, 2019